Refund and Return Policy
If your item hasn't shipped already, you may request a cancellation within 24 hours of placing an order. After the cancellation period, but before shipment you will be charged a 10% restocking fee (administration fee).
Returns (if applicable)
Because of the nature of big wood tables, unless they arrive damaged or defective, we don't accept returns for any personal reasons. All sales through the website are final.
- We check and build very strong wood crates to protect the furniture from damage during shipping. We can't guarantee that they are handled with the care that they require once they leave our factory. We suggest you inspect the package for damage before signing the delivery receipt or proof of delivery.
- If you notice damage to the exterior of the crate, please inspect your furniture carefully for damage. You must note the damages with the driver or shipping company at the time of delivery. If the package is damaged in transit, please sign the delivery receipt as damaged.
- Do not destroy the original packaging.Products not shipped in the original packaging will not be covered by Mooka and will not be eligible for return, exchange or damaged replacement if applicable.
- To file a claim , please immediately email us at firstname.lastname@example.org within 3 working days of delivery and our customer service team will assist you. Take at least 3 clear photos of the damage, and email us at email@example.com with your damage claim information. Please note that the claim must attached at least 3 clear photos within 3 working days. We will not be able to process your claim without photos.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.