Return & Refund
30-Day Return Policy
Returns will be accepted within 30 days after delivery.
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
The item must be in the same condition that you received it.
It must be unused.
The item must have all original tags and labels attached.
The item must be in its original packaging.
A receipt or proof of purchase is required.
Additional non-returnable items:
• Custom or personalized orders
• Items on sale(discounted items,promotional items)
Initiating a Return
To start a return, please contact us at email@example.com. Your merchandise will be inspected and if your return request is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without prior return authorization will not be accepted.
The cost of return shipping is the responsibility of the customer .However,we are happy to assist with shipping logistics upon request.Please know that it is an international deal, It is also unfair to customers who needed to pay a high transportation cost for return these furniture.We wish we can communicate when unexpected conditions are happened.For any questions related to returns, you can always reach out to us at firstname.lastname@example.org
Thank you for shopping at Mooka! We strive to provide you with high-quality, handcrafted wood products, there more we want you to be completely satisfied with your purchase.
Cancellation & Refunds Policy
Accept cancellation of orders and provide a full refund within 24 hours of purchase.
If it is after 24 hours, there will be a 20% production fee deducted from your refund as we’ll have already started on production.
If your item has already shipped, it is no longer able to be cancelled but may be returned in accordance with our return policies.
For items eligible for the return process,once your return is received at our warehouse, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Additional non-refundable items:
• Custom or personalized orders
• Items on sale (discounted items,promotional items)
There are certain situations where only partial refunds are granted (if applicable)
•Items with minor damages caused by the shipping company that do not qualify for full compensation, both parties can communicate and agree upon a partial refund after assessment.
Damages and Issues
All items are quality checked before being sent out for delivery. Unfortunately, despite all good intentions, errors can sometimes occur.If the item you receive is wrong, damaged or faulty from Mooka, we will do everything we can to make sure this is rectified.
All goods will be delivered to your address by Mooka contracted local carrier companies which are responsible for damage due to transportation issues, recipients are legally entitled to compensation. To ensure a smooth compensation process, we kindly ask all buyers to pay attention to the following matters when receiving the goods:
1.If the box/case shows any signs of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping,etc. the customer must note the exact description of each box/case on the physical inspection report in delivery receipt/ bill of lading,customers then can sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE" and give a detailed description of damage witnessed,take minimum of 2 photos in particularany areas of damage that you have found on outer packing and send to us at email@example.com.
2.If upon further inspection the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE" and give a detailed description of damage witnessed,take minimum of 2 photos in particularany areas of damage that you have found on the products and send to us at firstname.lastname@example.org.
The evidence chain you provide above is essential for expediting the compensation process.
Any damage that has occurred during home assembly will not be covered . Feel free to ask for our advice if you have any queries prior to self assembly.
These furniture items are valuable, so please allow sufficient time when unpacking, and do not rush.