Shop policies
Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since you received the goods, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that
To complete your return, we require a receipt or proof of purchase and arrival.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@myrivertable.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@myrivertable.com and send your item to our warehouse closest to you,
Our policy lasts 30 days. If 30 days have gone by since you received the goods, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that
To complete your return, we require a receipt or proof of purchase and arrival.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@myrivertable.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@myrivertable.com and send your item to our warehouse closest to you,
California,United States
19550 S. Dominguez Hills Dr,Rancho Dominguez, CA 90220
New York,United States
5 LOGISTICS DRIVE SOUTH KEARNY 07032
Florida,United States
8502 NW 80 ST MEDLEY FL 33166
Vancouver,Canada
2080 Van dyke place,richmond,b.c.canda V6V 1X9
Toronto,Canada
6342 Viscount Rd, Mississauga, ON L4V 1H3
19550 S. Dominguez Hills Dr,Rancho Dominguez, CA 90220
New York,United States
5 LOGISTICS DRIVE SOUTH KEARNY 07032
Florida,United States
8502 NW 80 ST MEDLEY FL 33166
Vancouver,Canada
2080 Van dyke place,richmond,b.c.canda V6V 1X9
Toronto,Canada
6342 Viscount Rd, Mississauga, ON L4V 1H3
United Kingdom
GREAT BRAXTED ESSEX CM8 3E,UK
Germany
WEG BEIM JAGER 218-222 22335 HAMBURG,Germany
Saudi Arabia
P.O.BOX 119359,KARAMA,DUBAI,UNITED ARAB EMIRATES
Australia
SUITE 8, LEVEL 10-12 KING STREET ,ROCKDALE NSW 2216,AUSTRALIA
New Zealand
8 KINGSFORD SMITH PLACE AIRPORT OAKS. AUCKLAND. NZ
JAPAN
3-F-4-9-7 TOKAI, OOTAKU,TOKYO,JAPAN
SINGAPORE,
BLK 513 #01-126 KAMPONG BAHRU ROAD ,SINGAPORE
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to our warehouse closed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shop policies for Mooka Furniture
Ready to ship in 5–7 business days From China
Custom and Import taxes
Buyers are responsible for any customs and import taxes that may apply. we not responsible for delays due to customs.
